Volunteering Opportunities

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Reach has provided support to local people in crisis for over 10 years. We provide debt counselling, Foodbank service, support to clients with form filling, benefits advice and much more.

Client Support Counsellor

Do you have a good listening ear and an empathetic nature?

If so, perhaps you could be a client support counsellor for Reach Community Projects.


The Reach Resource Centre on Leiston Road in Haverhill, is open to see clients from 2:00pm to 5:00pm, Monday to Friday.


Over the last six months, we have supported more than 450 different people in various ways. We are seeking to continue this vital work by recruiting volunteer support counsellors to work with our clients who visit us for support with form filling, benefit enquiries and help with a food parcel from our Foodbank.


Examples of tasks include:

  1. Finding out the key points of a clients problem
  2. Finding out what a clients problem is and helping them understand self-help information so the client can act for themselves
  3. Helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
  4. Interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
  5. Interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.


We ask our counsellors to volunteer for at least one shift per week to provide continuity to our clients, but this is negotiable.


Full training and support is provided to new volunteers and no previous experience is required, just a passion to support local people in crisis.


You do not need specific qualifications or experience to train for the role but skills you would need include:

  • A good listening ear and empathetic nature.
  • Basic IT skills would be advantageous, although training will be provided in our internal systems.
  • An ability to understand complex information
  • Be polite and good at listening
  • To be familiar with using keyboard skills and searching the internet
  • To be able to input data accurately
  • A good level of literacy and numeracy
  • To be open minded and not judge clients
  • To enjoy helping people.


Skills you will learn include:

  • Understanding financial matters
  • Budgeting
  • Using the telephone effectively
  • Dealing with clients
  • Problem solving
  • Working in a team
  • Operating office equipment
  • Flexibility
  • Leadership


If you would like to get involved, please contact Ann on 01440 712950 or fill in an application form - bring the completed form to the Resource Centre or email it to info@reachhaverhill.org.uk

Volunteering opportunities at Reach include: